F.A.Q.s

What is your accommodation cancellation policy? Cancel your booking any time prior to 14 days before your arrival for a complete refund.  Cancellations within 14 days of your arrival will attract a 25% charge only if we are unable to rent it to other guests.

What is the bond payment? All bookings attract an additional $250 bond payment.  The bond is there in the unlikely event you damage property or create additional cleaning.  When you leave the property just as you found it, your complete bond will be refunded within three days of your departure.

What is your service philosophy? At Block Eight we provide unobtrusive service.  This means we are available for you whenever you need us but we do not intrude on your holiday experience.  Keys are left for you on your arrival and some villas have keypad entry.  You can find us in the managers’ residence on site, or call us with any questions.  Each villa contains a welcome book which answers all of your questions.

How far is Block Eight from all the wineries? Block Eight is less than a ten minute drive to the main wineries like Tempus Two, Hope Estate and Bimbadgen.

What transport is available for concerts and wine tours? Concert organisers provide free bus transport to and from Hunter Valley concerts.  A bus stops on our street.  Private and public wine tours are available for all areas of the Hunter and can be found by conducting a Google search.

Is any of your accommodation mobility accessed? Yes.  Our orchard view villa provides mobility access and complies with relevant regulations.

Is the accommodation non-smoking? Yes.  For the comfort of all guests smoking is not allowed inside any of the accommodation.

Can I bring pets to Block Eight? For the enjoyment of all guests and protection of the local wildlife, no pets are allowed on Block Eight, sorry.

Do you cater for vegetarians and food allergies? Of course.  Just let us know of any dietary requirements when you book and we will take care of you.

Do you offer discounts on accommodation? Mates of Block Eight will receive regular discount offers on accommodation bookings and special last minute deals.

Who are Mates of Block Eight?  Our mates subscribe to receive emails from us – no more than a few each quarter.  Each email will include updates about the latest Block Eight developments and products and often include special discounts on wine, accommodation and delivery.  Only 500 people are allowed in our Mates club.

How do I unsubscribe from Mates of Block Eight?  All our emails include an unsubscribe link otherwise email us and we will remove you from our list any time.

What types of wine does Block Eight produce and who makes it? Block Eight creates Semillon, Chardonnay and Shiraz wine.  Our winemaker is Daniel Binet (of Ballabourneen and Domaine de Binet)

Do you have a cellar door? No.  You can buy our wine over the internet or guests who stay at Block Eight can also arrange private wine tastings and a tour of the vines with us.

What is your liquor licence number? Our liquor licence number is LIQW880014608

Is Brokenwood’s Belford Block 8 Semillon still available? Much to everyone’s disappointment, no.  It has sold out.

What is your refund policy on produce? If you’re dissatisfied with any produce of Block Eight, simply return it to us at 65 Squire Close Belford NSW 2335 within 30 days of purchase for a complete refund.

What payment methods do you accept? We prefer PayPal and also accept Visa, Mastercard and direct deposit.

Any other questions…? Contact Us and ask away, we’re here to help.

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